Frequently Asked Questions

We have organized our FAQ's to make it easier for you to find the answer to your questions. If you can't find the answer to your question here please do not hesitate to contact us.

1. General Questions:

2. Design Questions:

3. Installation Questions:

4. Maintenance Questions:


General Questions:

What should clients of the
Green Boys Landscapes expect?

Do you warranty your work?

Yes we warranty all of our work. Please visit the following link for specifics about our warranties.

Are you insured?

Yes, we are a fully insured company

What does an ICPI certification mean?

An ICPI (Interlocking Concrete Pavment Institute) certification means that we have completed a class and passed a written examination. A certification means that one has the knowledge of the proper techniques to install pavers in multiple applications.

What does an NCMA certification mean?

A NCMA (National Concrete Masonry Assosiation) Certification means that we have completed a class and passed a written examination. A certification means that one has the knowledge of the proper techniques to install SRWs (Segmental Retaining Walls) in multiple applications.

What does BBB Accredited Business mean?

A BBB (Better Business Bureau) Accredited Business is a business which has been in business for a certain amount of time, has a positive reputation in the community and promises to conduct all business activies with intrgrity, trust, honesty and responsiveness. Customers can also rate their experience(s) with us.

How often will I be billed?

Regular maintenance customers are billed at the end of every month for the work that was performed that month. One time customers will be billed at the completion of the project. Payment schedule may vary slightly based on the size of the project.

Do you accept credit cards?

Yes, we accept MasterCard, Visa, Discover, American Express cards.

Can I pay online?

Online payment is not currently available, but we plan to implement this feature soon.

Can I receive my invoices electronically?

Yes, we can email you your invoices in .PDF format, instead of mailing them via USPS.

What is your policy for late payments?

Our regular customers will have their invoices sent to them at the end of each month for the work performed that month. The due date is the 15th of the following month. If payment is not received by the 25th of the following month a late fee will be charged to the account. For one time customers invoices will be delivered at the conclusion of the job. The invoice will contain a due date and the same 10 day grace period applies before a late fee is charged. If you have any questions or have a problem making a payment for some reason please call our office before your payment is due. Please note that large jobs are likely to have custom payment schedules (which you will be fully disclosed before the job starts), and may have slightly different requirements for late payments.

What questions should I be asking contractors so that I can ensure that my investment is safe?

Please fill out this brief contact form to set up an appointment and receive your complimentary "What Should I Ask?" consumer guide.

What effect will inclement weather have on the project deadline?

We do our best to not let mother nature stop us from working or slowing us down, but sometimes she just doesn't want to play along. If weather is bad enough we may have to adjust the schedule for the job. Any changes to the schedule will be made fully aware to the client as soon as the decision to make changes has been made.

How much I should spend on my landscape?

This is one of those tough calls as it depends on a lot of things such as one's lifestyle and their needs. Many sources state that 10% of a homes value should be spent on the landscape. Whatever the amount spent on a landscape it has been proven to provide a great return on investment. Many homeowners recover 105%-125% or more of their landscaping expenses. The curb appeal that a well thought out landscape can give a home, making it stand out to perspective buyers, is priceless. Nevermind the personal oasis to retreat to during your own stay.

I am selling my house, will a renovated landscape or new landscape increase the value of my home?

People often say "Don't judge a book by its cover," but when buying a home buyers often find it difficult to do that. Even if they are able to look past a poor landscape the majority of home buyers prefer a well maintained exterior and the landscape is a large part of that. A great landscape can really give a great first impression to home buyers and leave a great picture of your house in their head.

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Design Questions:

Do you charge for your designs?

Yes, depending on the scope of the job, we charge a small fee for our professional designs. A proper design will allow you to better see what your investment will become. We consistently receive rave reviews on how well we are able to demonstrate our vision for our customers projects through our designs.

What can I expect from a GBL design?

You can expect a design that:

  • Accurately shows how the final project will look
  • Incorporates your needs and desires into the project based on the budget
  • Takes into account the environment in which the project will reside upon completion
  • Is aesthetically pleasing
  • Is well planned for potential future project integration

How much input will I have as a client in the design?

As a client you can have as much input in the design as you want. Providing us with a list or some photographs of what you are looking for will help us to know exactly what you are envisioning. We can then take your input and make it a reality.

Can I make or request changes to the design if I do not like something about the initial design?

Of course you can request changes to the design. It is your property and we want you to love it! We will work with you to get the design exactly how you want it and so that it works well for your property.

I only have the money to do so much now but I do plan on having more done later. Should we consider this now or later when I actually decide to have more done?

At the initial consultation everything you want for your property should be laid out on the table. This allows us to plan for future projects making them easier for us and cheaper for you.

My neighbors and a few other people have suggested that I use stamped concrete for the walkway and patio because it is cheaper and last longer. Is this true?

Stamped concrete can have slightly cheaper initial cost but long run it isn't even close. In short concrete pavers are the better option. Still want to know more? Take a look at our Benefits of Concrete Pavers page.

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Installation Questions:

How long will you be working?

The time frame for your project will depend on the scope of the project. We will present you with a schedule after the design has been approved.

Will my yard be a mess while you are working?

We take pride in working on a clean work site. We clean up the site at the end of every day to ensure that the project does not interfere with your daily routine.

Who will be working on my property?

Employees of Green Boys Landscapes will be the only people working on your property. We have a a strict set of guidelines which our crews must follow to provide you with a safe and pleasant experience. All employees are CORI checked.

Will you be using the proper installation techniques?

To us there is simply no other way. We do not cut corners to try and cut a few costs jeopardizing the quality of the job. We seek perfection in every job so that it is as good today as it will be in 5, 10 years. We fully warranty our work.

Will there be loud equipment and trucks on my property?

Depending on the project that is being completed it is likely that there will be some equipment and trucks on your property. We make every effort to keep noise to a minimum while working.

What are my responsibilities as a homeowner during the installation process?

As a homeowner your job is mostly on the front end; approving designs, budgets and schedules. After everything is to your liking and you sign off on it we will then begin work.

At what times will you be on my property?

We will be on your property between the hours of 7:30 AM and 6:00 PM.

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Maintenance Questions:

How often will you maintain my property?

Lawn maintenance customers will recieve weekly visits, all other maintenance is determined based on what exactly is being maintained on your property. For specific questions please give us a call or email and we can provide you with a maintenance schedule.

I want to maintain my property myself but want to make sure it is done correctly. Would you make sure that I am properly maintaining my landscape?

Yes, we can come and discuss what your property needs for proper maintenance and can make the neccessary recommendations for proper care.

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